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Return Policy & 100% Quality Guarantee
Ordering Paper Samples is Fast and Easy
All of our products are 100% guaranteed to be free from any quality defects. Because we only sell mill-branded paper and envelopes, you can be assured of consistent quality, but if there is ever a quality defect, you can return your paper for a full refund of the paper or envelope purchased, not including shipping charges. Just see our return shipping instructions.
No-questions-asked guarantee on paper.Certain special order items are not returnable or exchangeable. See list of these products to the right.
Even if the paper is technically perfect, you can send it back if you’re not happy with it. Just make sure that:
1) Product is returned to us in resalable condition and in its undamaged original packaging. We simply can’t provide you with a refund on paper that has been partially used, cut, printed on, or otherwise damaged and is not resalable. Its best to save your original packaging materials to help your return get back to us in resalable condition.
2) You make your return to us within 30 days of placing your order. Paper and envelopes are made with natural materials that age, so we can’t accept returns of product you’ve had for more than a month.
3) Opened returned product may be charged a 20% restocking fee if we have to repackage the product to make it saleable. We expect you may want to open the package to touch and see the product. We simply ask that you gently open and reseal the package.
4) If you received free shipping and your return brings your original order below the $199 free shipping threshold, the original shipping charges will be deducted from your return credit.
Of course, if you anticipate that only a paper of the exact right color, texture, or characteristic will do, we highly recommend you order a paper sample first.
Products Not Eligible for Exchange or Return
- Custom Printed Envelopes
- Custom Watermarked Paper
- All Perforated Paper
- Paper Cut to Custom Size
- Custom Scored Paper
- All Pantone products
- EarthChoice FSC Copier Paper
- Paper Samples
- Sample Swatchbooks
- All eCraft Die Cutting Systems