Our Guarantees

100% Quality Satisfaction Guarantee
100% Quality Satisfaction Guarantee
110% Lowest Price Guarantee
110% Lowest Price Guarantee
Your Security is Important to Us
Your Security is Important to Us
 

100% Quality Satisfaction Guarantee

All of our products are 100% guaranteed to be free from any quality defects. Because we only sell mill-branded paper and envelopes, you can be assured of consistent quality, but if there is ever a quality defect, you can return your paper for a full refund of the paper or envelope purchased, not including shipping charges. Just see our return shipping instructions.

Products Not Eligible for Exchange or Return:

  • Custom Printed Envelopes
  • Custom Watermarked Paper
  • All Perforated Paper
  • Paper Cut to Custom Size
  • Custom Scored Paper
  • Custom Hole Punched Paper
  • EarthChoice FSC Copier Paper
  • Paper Samples
  • Sample Swatchbooks
 

110% Lowest Price Guarantee

If you find a brand name paper or envelope for a lower price on another web site, we will refund you 110% of the difference between the lower price and our price.

Here's how we do it:

  • The paper or envelopes must be currently available for immediate shipping in the same item and packaging put up that is on The Paper Mill Store .com. No color, basis weight or substitutions of any kind are allowed.
  • The lower price must be published on the competing web site and must be available for verification by our customer service team.
  • We do not offer the 110% guarantee on closeout items or items from auction sites, paid membership clubs or eBay Express / close out sites.
  • Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference.
  • You may contact us for your 110% price guarantee up to 5 days from placement of your order on The Paper Mill Store .com.

Here are the three easy steps to receive your refund:

  1. 1. Order your paper or envelopes from The Paper Mill Store .com.
  2. 2. Please contact us within 5 days of placing your order and include the URL of the site where you found the paper or envelopes along with any other directions of how to find the paper and envelopes.
  3. 3. We will verify the information, give you a discount equal to 110% of the difference, and email you with your new order total.
 

Your Security is Important to Us

Your online security and your confidence in us is a primary goal that we work for daily, really, everyday we have an online security audit. We appreciate your trust in us and we take extraordinary steps to earn and keep your trust. We do not store full credit card infomation or verifications codes for enhanced security.

Our shopping function is highly encrypted and offers state of the art security. The Paper Mill Store .com is a secure Web site and its authenticity and security is verified daily by VeriSign certification and MacAfee SECURE, which daily (actually nightly) checks our site to ensure that any security lapses are discovered and immediately addressed. This site is tested and certified daily to pass the FBI/SANS Internet Security Test. Our site meets all of the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. Further, we are members of the Better Business Bureau and carry its online verification certificate so that you can personally check out our consumer business track record. We're proud of our record. We are also members of the Wisconsin Paper Group and the National Paper Trade Association.

Beyond all these efforts and associations, probably the most important fact is that we are a privately owned company, managed by our owners, and we take great pride in our reputation and ethics. We are a bricks-and-mortar paper company with our offices located in Sun Prairie, Wisconsin, just outside of Madison, and our 72,000-square-foot distribution center located in the heart of the ""Paper Valley"" in Neenah, Wisconsin — just 80 miles up the road from Madison.

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