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Our Guarantees

100% Quality Satisfaction Guarantee
100% Quality Satisfaction Guarantee
Your Security is Important to Us
Your Security is Important to Us

100% Quality Satisfaction Guarantee

All of our products are 100% guaranteed to be free from any quality defects. Because we only sell mill-branded paper and envelopes, you can be assured of consistent quality, but if there is ever a quality defect, you can return your paper for a full refund of the paper or envelope purchased, not including shipping charges. Just see our return shipping instructions. Returns must be initiated within 30 days of delivery

Products Not Eligible for Exchange or Return:

  • Custom Printed Envelopes
  • Custom Watermarked Paper
  • All Perforated Paper
  • Paper Cut to Custom Size
  • Custom Scored Paper
  • Custom Hole Punched Paper
  • EarthChoice FSC Copier Paper
  • Paper Samples
  • Sample Swatchbooks

Your Security is Important to Us

Your online security and your confidence in us is a primary goal that we work for daily, really, everyday we have an online security audit. We appreciate your trust in us and we take extraordinary steps to earn and keep your trust. We do not store full credit card infomation or verifications codes for enhanced security.

Our shopping function is highly encrypted and offers state of the art security. The Paper Mill Store .com is a secure Web site and its authenticity and security is verified daily by VeriSign certification and MacAfee SECURE, which daily (actually nightly) checks our site to ensure that any security lapses are discovered and immediately addressed. This site is tested and certified daily to pass the FBI/SANS Internet Security Test. Our site meets all of the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. Further, we are members of the Better Business Bureau and carry its online verification certificate so that you can personally check out our consumer business track record. We're proud of our record. We are also members of the Wisconsin Paper Group and the National Paper Trade Association.

Beyond all these efforts and associations, probably the most important fact is that we are a privately owned company, managed by our owners, and we take great pride in our reputation and ethics. We are a bricks-and-mortar paper company with our offices located in Sun Prairie, Wisconsin, just outside of Madison, and our 72,000-square-foot distribution center located in the heart of the ""Paper Valley"" in Neenah, Wisconsin — just 80 miles up the road from Madison.