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Return Policy

Return Policy

All products offered at The Paper Mill Store are 100% guaranteed to be free from any quality defects. Because we only sell mill-branded paper and envelopes, you can be assured of consistent quality.

Even if your product is technically perfect, you certainly can send it back if you are not fully satisfied with it. Just make sure that you return it to us in resalable condition and in its original undamaged packaging within 30 days of order placement. We strongly recommend saving your original packaging materials to help your return get back to us in resalable condition. We cannot provide refunds on products that have been partially used, cut, printed on or otherwise damaged.

Return Authorization: A Return Authorization is required for all returns. If one is not included in your return shipment, we cannot guarantee any refund or credit will be issued. See instructions below for obtaining a Return Authorization.

Restocking Fees: Opened, returned product may be charged a 25% restocking fee if re-packaging is required upon receipt. We expect you may want to open the package to inspect the product, but we simply ask that the package is gently opened and re-sealed when doing so.

Shipping Charges: Refunds are for product only and exclude all shipping charges. If you received free shipping and your return brings your original order below the $149 free shipping threshold, the original shipping charges will be deducted from your return credit.

Refused Shipments: Shipments that are refused will be returned to The Paper Mill Store by the carrier. Refused shipments are not eligible for refund or credit.

Undeliverable Shipments for Returnable Products Shipments that are undeliverable, will be returned to The Paper Mill Store .com by the carrier. Orders which are received in resaleable condition and are items which are eligible for return, will have the cost of the product credited back to the original credit card or PayPal account used for the purchase, minus any shipping charges.

Undeliverable Shipments for Non-Returnable Products Items that are listed as not eligible for return that are returned as undeliverable will NOT be refunded. These items will be held for 30 days, in which time you may request that we reship to the same or alternate address at your expense. Unclaimed returns will not have credit issued and will not be held past 30 days.

Samples & Swatchbooks: We highly recommend ordering a paper sample or swatchbook before committing to a full order if there is any uncertainty that the product may not fulfill your requirements.

Products Not Eligible for Exchange or Return

  • Custom Printed Envelopes
  • Custom Watermarked Paper
  • All Perforated Paper
  • Paper Cut to Custom Size
  • Custom Scored Paper
  • Custom Hole Punched Paper
  • EarthChoice FSC Copier Paper
  • Paper Samples
  • Swatchbooks

NOTE: Items returned in error or not eligible for a refund can be shipped back to the customer at the customer's expense


Return Instructions

Please contact us before you return an item via email, phone call, or live chat.

Toll Free (800)790-8767
E-mail: cs@thepapermillstore.com
M-F, 7:30 a.m.-5:00 p.m. Central Time

Our Customer Service department will issue you a Return Authorization code. Display the RA code on your Return Code label (provided on your packing slip), or write the code onto a copy of your packing list enclosed within your return package. Ship the package back to our warehouse, and we will issue you a refund (less any charges associated with your return).

We recommend shipping all returned items via a trackable service with a delivery receipt for your records. Carefully repackage all goods in the original shipping materials and address them to:

The Paper Mill Store .com
Return Department
2323 Venture Court
Neenah, WI 54956

From the date that you ship your return back to us, it typically takes 6-14 business days for the refund to appear on your credit card or PayPal statement.