Shipping Information

Free Shipping

We are pleased to offer Free UPS Ground service shipping and common carrier shipping for your paper and envelopes within the contiguous United States and Canada when you place an order of $129 and greater (after discounts have been applied).

Samples and swatch books always ship free via USPS.


Fast and Reliable Shipping

In stock items ship from our Neenah, WI fulfillment center within 24 hrs of receiving your order (excludes weekends.) Typically, orders placed by 1:00 pm central time, Monday through Friday, ship same day for in stock items. This excludes weekends and US holidays.

Orders that contain both in stock and out of stock items, will ship complete once all products are available. Please let us know if you require a split shipment to meet your project deadlines. There would be no additional shipping charges applied to your order.

Your order may ship via UPS or common carrier truck at our discretion. All shipping transit times are estimates provided by our carriers and are calculated on transit during business days. The Paper Mill Store does not guarantee delivery dates. Many circumstances beyond our warehouse (and therefore beyond our control) can affect shipping deliveries. You can be sure that we will always do our best to get you your paper and envelopes when you want them.

When you have a project schedule please make sure to add this to your order within "Special Instructions" and we will use this information to do our best to meet your schedule. Rural and remote areas of the country sometimes experience longer delivery schedules and should be taken into account in your project planning.

Your confidence in our company and services is very important to us.


Shipping Methods

We use UPS and Common Carrier Less Than Truckload (LTL) shipments for larger orders. Larger orders must be able to accept trucks.

Our large shipping volume allows us to offer the most competitive shipping rates. As well, our location in central Wisconsin gives us good proximity to all markets and shortened shipping times in most cases. Through our alliance with UPS and our membership in the Wisconsin Paper Group (WPG) we can provide some of the most competitive rates on LTL shipping throughout North America, directly servicing more than 90 markets."


White Glove Shipping up to 500 lbs

All orders up to 500 lbs can be delivered inside to your office or home by our UPS delivery driver. This means you have no need for a loading dock or using your own lift truck for orders up to 500 lbs. when shipping via UPS.

You will receive your orders with the same ease and convenience of any normal parcel delivery. A polite and professional UPS delivery driver will happily and efficiently bring your order inside to you up to 500 lbs. and no extra charge.

Orders exceeding 500 lbs. will be delivered as per our standard truck delivery polices. You'll be serviced by one of our professionally run common carrier trucking companies.


Eco-Shipping Materials

We carefully choose the materials we use to ship your packages.

We strive to reduce the amount of material we use in each order but at the same time make sure that your paper and envelope order will arrive in perfect condition.

50% Recycled Boxes

For packing materials we use:

  • 50% recycled fiber shipping boxes
  • 13% recycled plastic filler

We use very high quality packing materials. Please re-use them.


Shipping to Canada

We're proud to supply our northern neighbors with papers and envelopes. There are no problems shipping to Canada. (Heck, Wisconsin is almost in Canada.)

Free Shipping Options

If your order is equal to or greater than $129 USD we will pay the ground shipping cost. We do not pay any customs duties or customs fees. Our free shipping offer is pretty straight forward but see the details of this offer.

Calculate Your Shipping Cost

When you add items into your shopping cart you will see your shipping cost calculated when you enter your Canada Postal Code into the address form. You'll see your shipping cost before you enter your order. We never charge your credit card until we ship your order so you can always double check with us before you pay. Contact our Customer Service Department if you have questions.

Canada Duties and Clearance Fees

Canada shipments are mostly subject to duties and import related fees which are your sole responsibility. Please be aware of these charges as they can be substantial. You should check with your local UPS center for complete information. Refused orders will not be refunded. We always state the actual value of the product you are purchasing on the packing slip."


International Shipping

We are pleased to offer our products to international customers beyond the boundaries of North America. International orders must be a minimum of $250. All payments must be received and cleared by us in advance of shipment. We accept wire transfers only.

International customers do not qualify for free shipping beyond USA borders. What this means is that with your minimum order we will ship your products free of charge to your USA destination of choice. This is a benefit to customers who consolidate orders or who use freight forwarding services. All customs fees and duties are the responsibility of the purchaser.

Please contact our customer service department for more details.


Free shipping on orders of $129 or more

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